Terms of delivery

Please allow up to 3 working days (excludes bank holidays and weekends) for your items to be despatched from the date you place your order. 

We ship orders via Royal Mail tracked and Evri. These services state 1-2 working days for delivery from dispatch for Evri & Royal Mail 24h tracked and 2-3 working days for 48h tracked. This is just a guidance from Evri/Royal Mail and your order is not guaranteed to arrive within these timeframes. Nat's Kitchen will not be held responsible for delays caused by Evri/Royal Mail.

 

Returns Policy

We really hope you love your cakes and really appreciate your business. However, If you are not happy with my products, please get in touch and I'll be happy to assist you. Please note that as the products are perishable, returns will only be accepted in certain instances i.e. if the box has been completely destroyed. Please also note that slight damage will not be accepted for returns or refunds. All returns are paid for by the purchaser unless prior agreement from Nat's Bakes Ltd is obtained.