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You can find answers to frequently asked questions below, however please do not hesitate to contact me should you not find what you are looking for!

Are Nat's Kitchen Cakes suitable for home freezing?

Yes! Just make sure you cling film them before doing so.

How much notice do I need to give for a personalised brownie slab?

Please order a week ahead of your required delivery

date and put a note on your order to confirm the date required.  

How long do orders normally take to despatch?

Wednesday, Thursday, Friday, Saturday and Sunday orders are baked and decorated on Monday/Tuesday and usually sent out on Wednesday. Monday and Tuesday orders are baked and decorated on Wednesday/ Thursday and usually sent out on a Friday. If it can be done sooner, it will :) and they are so worth the wait! Bank Holidays may affect the above.

How can I track my order? 

Please take a look at your shipping confirmation which

will contain your tracking number.

Orders are delivered by Royal Mail or Couriers depending on the weight of the parcel.  

Can I add a message to my order?

Yes please add your message on the notes section during checkout. 

Is a paper invoice sent with the parcel?

No, everything is done electronically. Should you require a copy of an invoice, then please just let me know.

Can you ship anywhere in the UK?

Yes, including Northern Ireland! 

Can I collect my order?

Sorry, this is not an option at present.

Do you have a Food Hygiene Rating?

Yes, 5 stars.

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